This website is operated by Mindful Frequency LLC. Mindful Frequency LLC partners with various print-on-demand (POD) companies to fulfill orders.

Please read these terms carefully and ensure that you understand our policies before you submit any orders.

1. REFUNDS

ALL SALES ARE FINAL, as each order that is placed is custom made for each customer after the order is received.

Mindful Frequency LLC does not accept returns or refunds in the case where the customer needs a smaller/larger size/different color, has buyer’s remorse, or has entered an incorrect address.

NOTE: Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, please contact Mindful Frequency via email: hello@mindfulfrequency.com as soon as possible. We are not bound to make such modifications to your order, but will do our very best on a case-by-case basis.

2. REPLACEMENTS

Mindful Frequency LLC will work with our POD partners to replace orders ONLY if:

(a) a product is damaged, or there is a print error, AND

(b) Mindful Frequency LLC receives a complaint with pictures via email (hello@mindfulfrequency.com) within 14 days after the product has been received. Photos are required for proof to make sure an item is damaged or has a print file error.

Wrong Addresses:

If the address on customer’s shipping information was entered incorrectly incorrect, any replacements sent will be at customer’s cost. If customer provides an address that is considered insufficient by the courier, the shipment will be returned to our POD partner's headquarters. Customer will be liable for reshipment costs once Mindful Frequency LLC has confirmed an updated address with you.

3. SHIPPING

Estimated Delivery Times:

USA: 7-10 days

Canada: 7-14 days

World: 14-21 days

International Shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size . We do not take responsibility for customs fees.

Lost Shipments:

It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such a case, we will not make any refunds and will not resend the Product.

For questions or comments regarding this privacy policy, please contact us by email at hello.

Updated 10/1/2022